Returns Policy for Custom Crochet Creatures

I take great pride in crafting your custom crochet creatures with the utmost care and attention to detail. Due to the bespoke nature of these items, please note the following returns policy:

Custom Crochet Creatures

1. Cancellation and Refunds

  • You have the right to cancel your order within 14 days of placing it. To cancel, please contact us at [email].
  • If work has not yet begun, a full refund of the deposite will be issued.
  • If work has already started, the deposit may not be fully refundable to cover materials and time spent.

2. Damaged of Faulty Items:

  • If your custom crochet creature arrives damaged or faulty, please contact us within 14 days of receipt.
  • We will offer a repair, replacement, or refund, depending on the issue.
  • Please provide photos of the damage or fault to assist with the process.

3. Non-Returnable Items:

  • Custom-made items cannot be returned or refunded if they are not damaged or faulty, as they are made to your specifications.

How to Return an Item

1. Contact Us:

  • Email us at [email] to initiate a return or report a problem.
  • Provide your order number and details of the issue.

2. Return Instructions:

  • We will provide instructions on how to return the item.
  • Please ensure the item is securely packaged to avoid further damage during transit.

3. Refunds:

  • Refunds will be processed within 14 days of receiving the returned item.
  • Refunds will be issued to the original payment method.

Contact Information

If you have any questions about our returns policy for Custom Crochet Creatures, please contact us at [email].